Refund Policy

Refund Policy

We, at Pragya Matth Publications, take utmost care to deliver books in most secured way possible. However, during transit, (if due to mishandling or exposure to damaging forces) the packet/books get damaged, we have refund policy as follows:

  • Book(s) must be returned in their original condition, as delivered. We may reject the return pickup if the items are not returned according to the policy mentioned.
  • Returns of books after more than 10 days of delivery won’t be accepted.
  • The refund will be done in the same form of transaction as payment was originally made.
  • The refund will be executed within 5 to 7 business days of receipt of the return package.
  • Arbitration of the CEO of Pragya Matth Publications should be final in the matters of return.
  • In case of dispute, the jurisdiction of arbitration/adjudication will be the District courts of Ghaziabad/High Court of Allahabad (Uttar Pradesh)

Eligibility for return

In general, the books may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • The book was delivered in a physically damaged condition.
  • The book was different from what was originally ordered.
  • Refunds will be issued only if it is determined that the item was not damaged while in your (buyer’s) possession, or is not different from what was shipped to you.

Refund on exchange of order

  • If the item you wish to return doesn’t have an exchange option, you’ll need to return the original item and place a new order. If the item you’re exchanging costs less than your original purchase we will refund you the difference. Similarly, if the item demanded in exchange costs more, it will be dispatched only after the difference in cost is paid up.

Refund on cancellation of order

  • If we, at Pragya Matth Publications, cancel the order from our side; 100% refund will be executed within a week through the same mode as originally paid while placing the order. From buyer side the order can only be canceled until the shipment has not been confirmed. When you place or cancel an order, Pragya Matth Publications automatically updates the order status in the buyer’s account and sends an e-mail notification to the buyer as token of confirmation.